There has been a lot of talk this last year about the Q-Ray Ionized Bracelets and lawsuits. We will take a short look at what may have caused some of these problems. We will also give our opinion on the situation:

January 22, 2003
By Jim Ritter Health Reporter
Hoping to relieve arthritic pain in his knees, elbows and back, Donald Casey bought a Q-Ray Ionized Bracelet that supposedly relieves pain by restoring the body "to its normal electrical balance."

Then Casey saw a Mayo Clinic study that found Q-Rays worked no better than inactive placebo bracelets

We believe the above mentioned Mayo report, written about in the www.suntimes.com, is the basic motivation for much of Q-Ray's problems. There were always people that did not like the Q-Ray, but the basically asked for their money back (and hopefully got there money back). But, once the Mayo Clinic study came out which said the the Q-Ray was really no better than a placebo then many people suddenly decided that the Q-Ray no longer worked for them. Q-Ray has countered that the Mayo Clinic study was not done properly, but not much has happened on that front that we know of.

Q-Ray did not seem to help their situation with poor customer service and a slow return/exchange department. We used to be retailers of the Q-Ray bracelet and we know first hand how poor their service could be (that said, Q-Ray has been working very hard to increase their customer service department and their return exchange department. We have heard that things are running MUCH better now.).

Click here to view our links to other articles about QRay lawsuits.

It looks to us that Q-Ray grew very quickly - too quickly for their managements experience levels. They just did not seem to know how to run a quickly growing company. Basically, the growing pains of the company seem to have been a large part of their legal problems. According to the many articles (includig the FTC web site), too many customers could not return the product which according to the infomercial they could do for up to 30 days. Customers who went to the web site (which was displayed on the informercial) were often not given the same gaurantee as people who purchased over the phone. People would return the product and never receive a refund - and Q-Ray would have no record of the returned item. People who would attempt to do a size exchange could often find themselves waiting many, many weeks to get their bracelet back. These are all growing pain problems that could have been easily solved much earlier. It is a shame because we believe the Q-Ray works!